All products are made to order and customised specifically for each customer.

Due to the nature of custom-made items, we do not offer refunds or exchanges for change of mind, incorrect sizing supplied by the customer, or design approval errors.

Faulty or Defective Items Refunds or replacements will only be considered if:

• The item has a manufacturing defect, and

• The issue is reported within 48 hours of collection or delivery, and

• Clear photo evidence is provided before the item is applied or used. Once an item has been applied, used, or installed, no refunds or replacements will be provided. Application & Care Application of decals, vinyl, or heat transfer products is done at the customer’s own risk. We are not responsible for failure due to:

• Incorrect surface preparation

• Application errors (stretching, tearing, bubbles, lifting)

• Environmental conditions (heat, cold, moisture, textured or unsuitable surfaces) care and application instructions are provided.

Failure to follow these instructions voids any eligibility for replacement or refund.

Replacements If a fault is confirmed, we may offer one replacement of the same item. Cash refunds are not provided. Deposits All deposits are non-refundable once work has commenced. Australian Consumer Law This policy operates in accordance with the Australian Consumer Law. Customers are entitled to a replacement or refund for major failures as defined under the ACL.